Shipping policy


At Petyle, we are committed to delivering our products to our customers efficiently and reliably. Below is our shipping policy, designed to ensure a smooth delivery process for all orders placed with us.

 

Free Shipping Policy

    We offer FREE shipping on ALL orders within the continental United States. Please note that due to some extreme weather circumstances, shipping times may be affected and delays can occur. We appreciate your patience and understanding as we work closely with our shipping partners to deliver your order as quickly as possible.

     

    Delivery Timeframes

      Total Lead Time: Total Lead time = processing time + shipping time (excluding customs delays, weekends, holidays, and any unforeseen circumstances).

      Processing Time: 1 - 2 business days.

      Standard Shipping Time: 3-9 business days.

       

         

        Shipping Carriers

          Petyle partners with Amazon logistics to fulfill shipments. Amazon will select the most efficient carrier for your delivery based on your location and order.

           

          Multiple Items Orders

            We aim to ship all items in your order together; however, in order to expedite your order, items may be shipped from different locations and arrive separately. You will receive a shipment notification email for each item as it is shipped.

             

            Delivery Address Changes

              Once your order has been shipped, we are unable to change the delivery address. We recommend reviewing your order details carefully before submitting your order.

               

              Issues with Your Order

                Should you receive a different product than what you ordered or encounter any issues with your shipment, please contact our customer support immediately:

                Email: support@petyle.com

                In the event of delivery delays due to extreme weather, customers are encouraged to contact our customer support to facilitate expedited shipping for their orders.

                Shipping Costs and Taxes

                  All orders qualify for free shipping. Taxes are calculated based on your shipping location and are displayed at checkout before you complete your purchase. For international orders, Petyle will cover any customs duties, but local sales taxes within the continental U.S. will be the responsibility of the buyer.

                   

                  Additional Information

                  We do not guarantee delivery dates. All delivery dates provided are estimates.

                  In case of force majeure events, delivery times may be extended. This includes, but is not limited to, pandemics, natural disasters, and carrier-specific delays.

                  For any special shipping requests or further inquiries, please contact our customer support team.

                   

                  Changes to Our Shipping Policy

                  Petyle reserves the right to update or modify this shipping policy at any time without prior notice. Your continued use of our site following any such changes constitutes your acceptance of the new terms.

                   

                  Order Cancellation Policy

                  Cancellation Conditions:


                  Orders can be requested for cancellation within 24 hours of placement and must be completed before the order is shipped.


                  If the order has been shipped, it cannot be canceled.


                  Cancellation Processing Time:

                  Cancellation requests will be processed within 48 hours of submission.


                  Refunds will be returned to the original payment method within 7 business days after cancellation confirmation.


                  Special Notes:

                  If the order includes customized or special items, it may not be eligible for cancellation or refund.


                  If cancellation is due to product unavailability, a full refund will be issued.


                  Thank you for choosing Petyle. We look forward to serving you!

                  Phone:+（852）60733405

                  Email: support@petyle.com

                   

                  Updated on January 2, 2025

                  Best Regards

                  https://www.petyle.com/